Month: November 2012

Testing live chat of online casinos

Testing live chat of online casinos. Here is how you can tell a great casino from a bad one

Testing live chat of online casinos

Welcome to our first official casino tips: Testing live chat

When we see casinos that have live chat agents available it tells us something very important.  That they can afford it and are not some cheap white label online casino.  Having agents requires money and resources so if they are serious about online gaming then this is something that in our opinion every online casino should have.

Casino Tip: Test the live chat agents

Before joining any casino you really should have a quick test with the live chat agents to make sure they are not totally stupid.  Cue in the worst customer video:

 

Pretty funny eh.  But seriously ask some basic questions and if your agent isn't smart enough to actually listen or read what you are saying then it tells you they are either paying for cheap workers of that the agents don't give a rat's ass about you at all.  Of course it is tough to expect some strange CSR agent to care about a customer but when they totally don't give a fuck is when you need to realize that if you have a real problem with the casino, these are not the people you want to be dealing with. 

So here is a list of questions you can ask your agent that will help you determine if they are the right casino.  If the agent doesn't care to take the time to answer or if the response time is too slow, move on to the next casino. 

Casino live chat question checklist:

  1. Do you accept players from my country? (name your country)
  2. Where is the casino licensed and regulated?
  3. What is the signup bonus at the casino?
  4. Is there any free spins promotions or no deposit bonus available?
  5. What is the procedure for making a withdrawal from the casino
  6. If I make a withdrawal today, how long would it take me to get paid?
  7. What is your policy on players with a gambling problem, would you close their account if they requested?

So take this checklist with you and start trying out online casinos for their live chat and if you find a good friendly agent, this is usually a sign of a good casino.  Note many live chat agents will insist that they need your name, username and password but tell them you are contemplating joining the casino and have some questions.  If they insist on having a username and that then this means they are stupid and this is not the type of support agents you ever want to deal with.

Share your favorite casinos below in our comments. 

First Steps in Online Casino Gambling

Things you should look at when choosing a casino

Tips for choosing a casino

There are many things you should consider if you haven’t used an online casino. People that have followed these simple guidelines have reported great results. Before you even register at an online casino, make sure you keep this list by your side. If you aren’t properly informed, your time and money is at risk.

Start by checking the casino’s software provider. If the online casino is not powered by any of the following software providers, you’re at your own risk: Microgaming, Playtech, and Cryptologic.

Read the website’s terms and conditions. Before registering, make sure you read any online casino’s terms and condition.  If there’s something you don’t understand, don’t forget to contact support. If you feel that the terms and conditions are not clearly written and easy to understand, you should best avoid that casino. Sometimes this is done on purpose. The terms and conditions should be easy to spot on the casino’s website.

Country of origin. Most online casinos will not accept players from some countries. Make sure that gambling is legal in your country before registering. Consult the casino’s terms for more info. If in doubt, contact the casino’s support.

Free Trials. Many online casino lovers agree that one of the best things about them is free trials. It is possible to try out almost every game they have on display as a free money player. This is a great feature that lets new players familiarize with a game before starting to bet real money. Every reputable online casino should provide clear rules for each one of its games. Never forget to read a game’s rules, since some casinos have their own set of rules and game variants.

Limit your Budget. If you are able to limit the amount of money you want to spend before you start playing, you will ensure that you can only lose what you can afford. Good self-discipline is essential for any online casino player. Keeping a budget will allow you to play safely and will ensure you can only lose what you can afford. You should consider taking regular breaks between games in order to stay focused and alert. Whenever you spend too much time playing without rest, the chances of remaining concentrated lessen. It is easy to let emotion take hold of you and make you lose focus. If you have good self-discipline, there is no reason to be afraid of gambling or losing too much money.

Cash Requests.  In order to make cash requests whenever you want to withdraw money, most online casinos will ask you to certify your account. Most online casinos will ask for a copy of your passport or an ID. The online casinos with good reputation will never take a lot of time to process your cash requests. If your cash request takes longer than 2 days to process, consider changing casinos.

Remember, you should always support other online casino players. Whenever you have a good experience with an online casino, don’t forget to leave positive feedback and tell others!